TERMS & CONDITIONS

Each Fluxco Design piece is handmade to order. This means that by agreeing to purchase a piece, Fluxco Design (Seller) has been commissioned to make something specifically for Buyer. This means Seller can only accept cancellations within 24 hours of the deposit being placed. Seller may not start production right away, but seller does purchase materials immediately. After the 24 hour period has ended, buyer has agreed to commission the piece(s) and is obligated to pay the balance upon completion.

When purchasing a product through Fluxco Design, you agree to follow a payment plan as follows: 

  • 50% deposit upon agreement between Buyer & Seller of project scope and terms. No work will begin until payment is received.

  • 25% at the project halfway point

  • 25% upon project completion, plus any incidentals. Piece(s) will not be delivered until balance is paid in full. 

Seller is able to make changes to an order within 48 hours of deposit. Any change to the piece may cause a change in price and lead time. After 48 hours, changes cannot be guaranteed.

 

At the time of purchase a lead time may be given. If no lead time is given it falls into Seller’s estimated window of 8-12 weeks from receipt of payment. This is only an estimate. Because pieces are handmade to order, we cannot guarantee specific delivery dates. The lead time does not begin until a deposit is placed. Lead times may be expedited for an additional fee at Seller’s discretion.

 

All of our materials are variable and subject to change. Because each product is unique, each is subject to variation in color, characterization, texture, etc.

Because these are custom pieces, Seller reserves the right to alter designs in order to improve a piece’s stability or function. Seller will notify Buyer of said alterations prior to the change being made.

 

Please allow for a dimensional tolerance of 1” on every piece.

 

Upon completion, the piece(s) will not be delivered until the balance has been paid in full. The balance must be paid within a week of notification, even if Buyer is not prepared to accept delivery. Seller is happy to hold the piece(s) for up to a week free of charge. After 1 week, Buyer is subject to possible storage fees.

 

Because each piece is made specifically for Buyer, Seller is unable to offer a warranty. Please ask any questions you may have in order to ensure proper care and longevity of your piece. As is typical with natural materials, there may be some cracking and color change to the piece, this is not unusual. If the piece(s) show faulty craftsmanship within 180 days, Seller will do its best to repair. No piece may be returned without Seller’s written consent.

 

It is Buyer’s responsibility to inspect the piece(s) at the time of delivery. If there is anything incorrect or the piece has been damaged during delivery, this is the only time Buyer will be able to point these issues out. Once the piece(s) has been delivered and accepted, there is far less Seller can do to accommodate alterations or fixes without additional charges.

 

All fees related to shipping and delivery are Buyer's responsibility. Unless otherwise arranged, all deliveries by Fluxco Design are curbside only. Deliveries within Los Angeles will be arranged by Seller within a time window confirmed with Buyer, but designated by Seller. 

In the event that any payment is refunded, it will be subject to a 5% processing fee.

Any custom designs or sketches are creative property of Fluxco Design.

 

This purchase agreement is subject to change. Any changes made go into effect when they are updated on Seller’s website.